Refund Policy
Last updated: January 1, 2026
1. Software Subscriptions
Teampy offers a subscription-based software-as-a-service (SaaS) platform tailored for workforce intelligence and team analytics. We believe in the value we deliver, and therefore, we offer a 14-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our service within the first 14 days of your initial purchase, you may request a full refund without any questions asked.
This guarantee is designed to give you sufficient time to evaluate whether Teampy fits your operational needs. The 14-day window begins exactly at the moment your payment is processed.
2. Cancellation Policy
You may cancel your subscription at any time via your account dashboard or by contacting our support team. If you cancel after the initial 14-day period, your subscription will remain active until the end of your current billing cycle (monthly or annually, depending on your plan).
We do not provide prorated refunds for partial months of service or for periods where you did not actively log into the platform. Once your billing cycle ends post-cancellation, your account will be transitioned to a read-only state or downgraded as per our data retention policies.
3. Exceptions to the Refund Policy
While we strive to be as accommodating as possible, certain exceptions apply to our standard refund policy:
- Enterprise Plans: Enterprise plans, custom implementations, and dedicated server environments may have different refund terms specified in their respective contracts. In such cases, the specific contract terms will supersede this standard refund policy.
- Professional Services: Fees paid for onboarding, data migration, custom integration, or dedicated account management services are non-refundable once the work has commenced.
- Terms Violations: Refunds will not be issued if the account was terminated by Teampy due to a violation of our Terms and Conditions, such as account sharing, misuse of the API, or abusive behavior.
4. Payment Processing
Refunds are issued back to the original method of payment. Depending on your financial institution, it may take 5 to 10 business days for the credited amount to appear on your bank or credit card statement. If your original payment method has expired, we may require additional information to process your refund.
5. Contact Us
To request a refund or if you have any questions regarding our refund policy, please contact our billing department directly at: billing@teampy.io. Please include your account email and company name to expedite the process.